Refund policy

To start a faulty return, please fill out the form here. If your return is accepted, we'll get in touch with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gde.co.nz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• All orders placed in New Zealand regarding Warranty, Returns and Defects are to be directed back to place of purchase.
• All products are covered by a 2-year limited warranty.
• Alpha Flight Controls tension bands on the mechanical movement is covered by a 5-year replacement program warranty.
• The warranty only covers defective components and defects in workmanship that occurred during the manufacturing process
• All Returns and replacements without serial number and proof of purchase void warranty coverage.
• All Defective returns must have all the product materials included and be returned in original condition.
• The following defects are not covered by the warranty:
  • All damages arising from the failure to observe instructions in this manual.
  • Cosmetic wear and tear, including but not limited to scratches and rubberized paint deterioration due to rubbing against any surface.
  • Defects caused by improper use or cleaning.
  • Physical damage (e.g. scratches, broken casing caused for example by dropping the product or gross negligence).
  • Damage due to excessive force.
  • Damage caused by connecting components that are not shipped or included with the Honeycomb Products.