Refund policy

Returns

If you receive a faulty item, please complete our returns form to request a return. If your return is approved, we'll contact you with instructions on how and where to send your item. Returns sent without first requesting authorisation will not be accepted.

For change-of-mind returns, items must be returned within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Customers are responsible for the cost of returning items by post unless the product is faulty, damaged, or incorrect.

You can contact us with any return enquiries at info@gde.co.nz.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you have received the wrong product. We'll assess the issue and work with you to resolve it as quickly as possible.

Exchanges

The quickest way to receive a replacement product is to return your original item (once your return has been approved) and place a new order for the replacement.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 7 days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

Warranty

All orders placed in New Zealand regarding warranty, returns, and defects must be directed to the original place of purchase.

• All products are covered by a 2-year limited warranty.
• Honeycomb Alpha Flight Controls tension bands are covered by a 5-year replacement program warranty.
• The warranty covers manufacturing defects and defective components only.
• Returns or warranty claims submitted without a serial number and proof of purchase will not be accepted.
• All defective returns must include all original product materials and be returned in their original condition.

The warranty does not cover:

• Damage resulting from failure to follow the product instructions.
• Cosmetic wear and tear, including but not limited to scratches and deterioration of rubberised finishes through normal use.
• Damage caused by improper use, misuse, or incorrect cleaning.
• Physical damage such as scratches, cracked housings, or damage caused by drops or negligence.
• Damage caused by excessive force.
• Damage caused by connecting components or accessories not supplied with Honeycomb products.